Takeout and delivery restaurants are increasingly looking to labor-saving solutions to help ease the pain of soaring costs and staffing shortages. As automation technology has gotten better and cheaper, it has become more appealing for restaurants to add automation to their stores.
The phone is an area ripe for automation. Some restaurant leaders say pushing customers who call on the phone to automated systems where they can place their order or book a table can reduce pressure on their teams and lead to better service through less time waiting on hold and increased order accuracy. Online orders have higher check averages as well.
According to a National Restaurant Association survey, 65% of restaurant operators say they don’t have enough employees to support existing customer demand and in another survey, 90% of restaurants agreed that increased automation would allow staff to focus on other tasks.
Restaurant automation technology is having its moment. From kiosks to pizza-making robots to the phone, technology companies are racing to develop solutions for the industry.
At Captain, our restaurant partners told us phone automation is an important way we can help them deal with labor shortages and rising costs so we built Captain Phone. Captain Phone automates your answering with custom messaging, sends text messages to direct callers to place orders online, and answers frequently asked questions. Callers can always opt to speak with someone, but Captain Phone leads to fewer calls for the staff so they can focus on hospitality and other tasks.
Captain Phone never misses a call, it works 24 hours a day, and it costs a fraction of a team member while it frees up your staff to focus on hospitality and the kitchen. Check out Captain Phone today and try it free for 30 days. Reach out today to get started.
