Understand your customers
Your restaurant extends beyond your dining room.
Get to know all of your diners—regardless of how they order.
Here's what your relationships look like without Captain:
Jack S. ordered online ($20)
Clicked on your Facebook Ad
Placed an Uber Eats order ($18)
Here's what your relationships look like with Captain:
⭐ 35 orders
Avg. order size
🎂 June 9
Most engaged platform
Favorite item to order
🌮 Chicken Taco
Visited our website at 12:01 PM
Provided email on website at 12:04 PM
Added Chicken Taco to cart at 12:12 PM
Placed first order ($22) at 12:15 PM
Left review on Yelp (5 stars) at 1:32 PM
Listen, understand & take action.
The first step in any relationship is to listen and learn. Learn how your customers interact with your restaurant. Are they ordering every Sunday night for family dinner? Do they pick up a quick bite in the middle of the day? If you know these things about your in-store customers, you should know them about your digital customers too.
When you understand your customers, you can build relationships by taking those insights and turning them into actions.